🎯 Course Title: Conflict Management & Human-Centered Design
📘 Course Description:
This transformative course dives deep into the art of Conflict Management and the innovation-driven approach of Human-Centered Design (HCD). 🧠💡
Learn the critical difference between conflict and disagreement, and explore how perceived threats can escalate situations. You’ll uncover the dynamics of workplace conflict, and even discover the positive power conflict can bring when managed correctly.
Using the Thomas-Kilmann Instrument, you’ll master various conflict resolution styles—⚔️ Competing, 🕊️ Avoiding, 🤝 Accommodating, and ⚖️ Compromising—while also busting common myths surrounding conflict.
In the second phase of the course, you’ll explore innovation methodologies such as:
- 🎩 Six Thinking Hats
- 🧪 Nordstrom Innovation Lab
- ⚙️ Industrial Revolution to Digital Transformation
Finally, you’ll gain a deep understanding of Human-Centered Design principles—putting people first, identifying the right problems, and iterating through solutions using Design Thinking. 🧩🚀
By the end, you’ll be ready to lead with empathy, resolve conflict effectively, and innovate for business success. 🌟
📌 Learning Outcomes:
✅ Distinguish between conflict and disagreement
✅ Understand how perceived threats escalate conflict
✅ Explore the positive potential within conflict situations
✅ Learn the Thomas-Kilmann conflict resolution styles
✅ Identify and apply the most effective conflict management style
✅ Debunk common conflict myths
✅ Discover and apply Six Thinking Hats for creative problem solving
✅ Gain deep insight into Human-Centered Design principles
✅ Master the Design Thinking process
✅ Understand the role of HCD in innovation and business sustainability
Course Content
Module-1
Course Includes
- 14 Lessons
